FAQ
What is so special about Smith’s Opticians?
We like to think of our store as more of a theatrical wardrobe department than a fashion boutique. You may want conventional, quirky, or totally offbeat. It’s all about finding the perfect fit for you and not what’s treading.
Returns and Refunds
Yes, you have 30 days to return them. Refunds are made in the same form of payment. Please allow up to two weeks for credit card completion. Frames must be returned in the their original condition (unaltered merchandise)
Shipping?
Shipments are sent via USPS. Due to the nature of our products we only ship domestically at this time. Frame orders usually ship within 2 business days.
Frame Warranty?
New frames have a one year warranty for manufacture defects. Vintage stock are sold as is but we’ll do our best to help you out. Please contact us to discuss- photos are super helpful.
What if a frame is out of stock?
We can notify you as soon as we get it back, or contact us.
Can I put a prescription in my new frames?
Yes, all of our frames are made of ophthalmic materials. Meaning they are prescription ready.
Payments?
We take all major credit cards. We also take HSA (health savings) or FSA (flex spending) card with any major credit card logo. If you’re having difficulty checking out online with your card, just contact us.
